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MLA Meet & Greet & Trivia

The holidays are over. The snow and rain, unfortunately are not. Don't let that keep you from joining in a beat the winter blues Trivia Night! The 99 Restaurant in Foxboro hosts Stump Trivia every Thursday at 7:30. Hopefully the location will be easily accessible to many of you. If you are interested in escaping the cabin, please "register" on this facebook event page.

This is open to all; friends, family, co-workers, both? MLA membership isn't required, but of course is encouraged. You'll have a good opportunity to learn more about MLA and meet fellow library folk!

Trivia starts at 7:30 pm. I will be there by 7:00 pm. First to get there, grab a table! I will reserve a table if I know in advanced the approximate number going.

~Laurie Lessner (MLA Membership Chair)

 

Library Director

Somerset Public Library

Full Time Library Director

Description:

Located in southeastern Massachusetts, fifty miles from Boston, fourteen miles from Providence, RI and about a one and one-half hour drive to mid Cape Cod, Somerset is a small suburban community (18,000) with a rich history and culture. For a closer look at our library, go to our website at somersetpubliclibrary.org and a look at our community go to our website at www.townofsomerset.org.

The Somerset Public Library is one of the most active and respected public libraries for its size/class in the Commonwealth of Massachusetts.

The Somerset Library is a community-focused institution where the needs of the public are highly valued.
We are searching for a creative, dedicated, community focused professional to continue our excellence as we move forward in providing our patrons and the public with standard and progressive library services for all ages and interests.

The successful candidate must be responsive to the needs of the Somerset community and teach and enable his or her staff to do the same.
Responsibilities

The Somerset Library Director develops and administers library operations, supervises and coordinates the work of the library and the library staff, performs highly professional work in directing all library services, functions and resources in conformity with the policies established by the Library Board of Trustees and the regulations of the Massachusetts Board of Library Commission. The director works closely with the Friends of the Library.

To read the Library Director Job Description, go to http://www.somersetpubliclibrary.org/board-of-library-trustees.html.

Official Start as Director: April 1, 2018.


Qualifications: Minimum Qualifications Education and Experience: Candidate must have Master’s Degree in Library Science from an ALA accredited school; a minimum of five to seven (5-7) years of library management/administrative experience, including library technology and a working familiarization of regional network activities, programs and services.

Education Required: Candidate must have Master’s Degree in Library Science from an ALA accredited school

Salary: The newly adjusted salary ranges from $57,648,24 to $78,886.60 depending on education and experience. The Town offers a generous benefits package.

Closing Date: February 9, 2018

Contact Information: 

The candidate must return the application or seek further information by contacting David M. Cucinotta, Ed.D., Chairman of the Library Director Selection Committee c/o Personnel Director, Somerset Town Office, 140 Wood St., Somerset, MA 02726. Applications are to be submitted no later than January 5, 2018. Please also submit three (3) total personal / professional current references.


Reference Librarian

Hanson Public Library

Full Time Reference Librarian

Description:

The Town of Hanson is seeking a full-time Reference Librarian – 35 hours per week, including evenings and weekends. The duties and responsibilities of the position include:
•Provides technology support and computer instruction to staff and patrons
•Manages and updates the library’s website and social media accounts
•Maintains the library’s electronic equipment including installing and updating hardware and software, researching equipment for purchase, coordinating with the library network and software vendors, and troubleshooting hardware and software
•Assists individuals and groups in locating and obtaining information and materials from within the library, online, or through interlibrary loan in order to answer reference questions either in person or by telephone, email, fax, or mail
•Educates patrons, presents workshops, and prepares instructional aids regarding bibliographic instruction, computers and technology, and library materials and services
•Evaluates and purchases materials, and recommends materials for removal
•Prepares publicity materials to promote the library’s programs and services online, in print, and through local access cable television
•Collaborates with other library staff, community agencies, schools, and local organizations to develop programs and services
•Assists library staff in other departments as required including circulation desk duties

The ideal candidate will have:
•Proficiency with computers and technology including Windows, Microsoft Office, mobile devices and apps, computer networks and printers, the Internet, and online databases
•Knowledge of professional library methods, reference resources and practices
•Ability to exercise initiative and independent judgement
•Ability to instruct individuals and groups, especially regarding computers and technology
•Strong written and oral communication skills
•Aptitude for dealing with the public in a professional and courteous manner
•Experience working independently or as part of a group


Qualifications: •Requires a Master’s Degree in Library Science from an institution accredited by the American Library Association and professional certification from the Massachusetts Board of Library Commissioners •Must have a minimum of three years professional experience •Demonstrated knowledge of computers and technology required •Familiarity with WordPress and SirsiDynix Workflows preferred

Education Required: MLS

Salary: $17-$28 per hour

Closing Date: December 29, 2017

Contact Information: 

Application and complete job description are available online at www.hanson-ma.gov. Send application and resume to Town Administrator, Hanson Town Hall, 542 Liberty St. Hanson, MA 02341 by 11:00 a.m. on Friday, December 29, 2017. Hanson is EOEA. The position will remain open until filled.


Voice Messages

On November 29th, we went live with our upgraded voice notification system. You will notice a change in the sound quality of the messages, since this is using a newer technology. If you don't receive notices using the voice system and would like to, please contact your library so they can update your record. We had thought we could send out hold pickup reminders and hold cancellation notices using the voice system, but they will continue to be send using email. Our other options for notification; email and text, have not changed.
The phone numbers we use to make these calls are the same;
5089460298
5089466980
5089466981
5089466982
5089466983
5089466984
These are the scripts for the various messages. We kept them as close to what is currently being used as possible.
Hold pickup notice:
Hello, this is a message from your library, to advise of held items for [Patron Name]. We are calling to let you know that according to our records, an item you requested is ready to pick up from [Library Name]. Please pick up this item as soon as possible. For more information, please call your library. Thank you. Goodbye.
 
Item due reminder notice:
Hello, this is a message from your library for [Patron Name]. We are calling to let you know that according to our records, you have an item that is due back on [Date - Friday 17th of November]. For more information, please call your library. Thank you. Goodbye.
 
First overdue notice:
Hello, this is a message from your library, regarding material overdue for [Patron Name]. We are calling to remind you that according to our records, there is an overdue item that needs to be returned as soon as possible to any one of our libraries. Please return this item promptly. For more information, please call your library. Thank you. Goodbye.
 
2nd overdue notice:
Hello, this is a message from your library, regarding material overdue for [Patron Name]. We are calling to remind you that according to our records, there is an item that is very overdue and needs to be returned as soon as possible to any one of our libraries. Please return this item promptly. For more information, please call your library. Thank you. Goodbye.
 
3rd overdue notice:
Hello, this is a message from your library, regarding material overdue for [Patron Name]. We are calling to remind you that according to our records, there is an item that is extremely overdue and needs to be returned. You will be billed for this if it is not returned as soon as possible to any one of our libraries. Please return this item promptly. For more information, please call your library. Thank you. Goodbye.

Systems Librarian – Merrimack Valley Library Consortium

Full Time Systems Librarian – Merrimack Valley Library Consortium

Description:

Reports to: Executive Director
Hours: 37.5 hrs. per week
Schedule: During MVLC Office hours (M-F 8:00 AM – 5:00 PM)
Do you see yourself as a person whose purpose it is to make sure that technology is easy to use, meets the library’s needs, stays as out-of-the-way, and is as transparent as possible? Are you happy when staff do not have to think about the technology (unless they want to)? If you answered yes to these questions, we have a position for you!

The Merrimack Valley Library Consortium is seeking an innovative, energetic and creative Systems Librarian who will bring “High Touch” to our “High Tech” environment. MVLC maintains this technology environment supporting both MVLC member libraries, and MVLC central site staff in their individual and cooperative work.

The Systems Librarian is responsible for all technical support services, system administration, operation, management, installation, and implementation for MVLC’s automated systems. These include:
*The BLUEcloud Library Services Platform – Powered by Symphony. SirsiDynix hosts this software for MVLC.
*A telecommunications network serving MVLC central site and 32 member library locations
*Telephony systems. DSCI hosts this system for MVLC.
*Technical support and coordination for Microsoft Office 365 collaborative environment, including Microsoft *Exchange e-mail services, SharePoint CMS, and the other collaborative tools available in that environment. Microsoft hosts this system for MVLC.
*All software, hardware, mobile devices, and other MVLC managed peripherals.

The Systems Librarian works in collaboration with the Executive Director to plan and coordinate new automation systems for the consortium. The Systems Librarian supervises MVLC’s Technology Services staff.

The Systems Librarian maintains collegial and effective working relationships with MVLC’s automation partners to ensure timely resolution of support issues, software and hardware upgrades, installation and implementation of new hardware and software products.

The Systems Librarian will:
*Assists MVLC member libraries in developing their long and short term technology plans.
*Provide on-site assistance for PC and network related issues for member libraries.
*Provides technical documentation and training for staff at MVLC member libraries.
*Maintain an operating knowledge of MVLC policies and procedures, system documentation, and vendor support systems.
*Create reports, compile statistics, and implement custom applications as requested by the Executive Director, MVLC members, MVLC user groups, and standing Committees.

MVLC considers this position to be a senior-level position for a degreed librarian. The successful candidate will collaborate with the Executive Director, colleagues on the MVLC staff, and our members. If you are willing to infuse this position with relevance through hard work, energy, creativity and dedication to serve MVLC’s member libraries, this position is for you!

Work Environment:
General office environment with heat, air conditioning, and fluorescent lighting. Requires vehicle to attend off site meetings The noise level in the work environment is low. Moderate to high levels of stress may occur.

Physical Demands:
May spend extended periods at workstations performing tasks requiring eye-hand coordination, finger dexterity, and extensive keyboarding and viewing of computer screens. Requires ability to access, input, and retrieve information from a computer. Answer telephones and maintain multiple files. Periods of standing may be required during training sessions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Us:
The MERRIMACK VALLEY LIBRARY CONSORTIUM (MVLC) is a member-driven, patron focused library network serving 36 public libraries in the greater Merrimack Valley region of Massachusetts. The Central Site is located at 4 High Street – Suite 175, North Andover, MA. MVLC is a member governed, customer support organization that helps librarians in the Merrimack Valley serve their communities. Our libraries serve an aggregate population of 766,883 citizens of the Commonwealth of Massachusetts.


Qualifications: *ALA accredited MLS *At least 5 years’ technical experience managing complex automated systems and telecommunications networks *Experience in System Administration of an Integrated Library System, preferably The BLUEcloud Library Services Platform – Powered by Symphony *Public library experience desirable *Proven customer service orientation *Positive attitude and flexibility *Excellent oral, written and interpersonal communication skills *Experience in supporting a PC-based network *Knowledge of TCP/IP telecommunications networks *Knowledge of the Symphony API *Knowledge of HTML 5, CSS 3, JQuery, Javascript, PERL, and Web design tools *Strong organizational and problem-solving skills

Salary: $65,695 – $87,480, in ten steps

Contact Information: 

To apply, please submit a cover letter and resume to Eric Graham, Executive Director, via email to egraham@mvlcstaff.org.


Customer Support Librarian, Merrimack Valley Library Consortium

Full Time Customer Support Librarian, Merrimack Valley Library Consortium

Description:

Merrimack Valley Library Consortium (MVLC) seeks a creative individual to fill a new role within our organization! The Customer Support Librarian will embody a commitment to quality member service and a passion for public libraries. The successful candidate will thrive as part of a team committed to ensuring that the 36 libraries comprising MVLC have the resources and support that they need to accomplish their goals and serve their communities.

Working under the supervision of the Collaborative Services Librarian, the Customer Support Librarian provides support and consulting services to help our libraries thrive within their communities. In addition to coordinating the consortium’s Helpdesk ticketing system, this position also fills vital role in network communications as the primary point of contact for the Office 365 email system and the consortium’s mailing lists.

Duties and responsibilities include:
*Acts as primary Helpdesk coordinator for major systems by receiving, evaluating, referring, and/or resolving telephone, in-person, and electronic requests in a timely manner.
*Analyzes trends in Helpdesk tickets to assess the effectiveness of recommended workflows and identify areas for further training and/or documentation.
*Works with technical staff to configure the ticketing system, evaluate its effectiveness, and recommend improvements.
*Actively promotes the sharing of technical information within Central Site and the MVLC community.
*Works with the Collaborative Services Librarian to ensure that member libraries’ needs and interests are addressed within network communications.
*Develops proficiency in the basic use and understanding of the major systems at MVLC, including but not limited to the Symphony Integrated Library System, Enterprise Online Catalog, Office 365 Email system, SharePoint, Kit Keeper, Safari online databases, and OverDrive Digital Catalog.
*Assists in the development of support material for the ILS, Enterprise OPAC, email, SharePoint, Kit Keeper, and the OverDrive Digital Catalog.
*Creates and maintains email accounts and relevant MVLC mailing lists.


Qualifications: *ALA accredited MLS *Proven customer service orientation *Positive attitude and flexibility *Excellent oral, written, and interpersonal communication skills *Demonstrated analytical and problem-solving skills *Ability to multi-task and prioritize work *Willingness to collaborate with colleagues and learn on the job *At least two years of public library experience *At least two years of technical experience with automated systems or databases *Competence working in a PC environment *Experience with Helpdesk coordination with ticketing software *Knowledge of HTML, CSS, and other web design tools desirable

Education Required: ALA accredited MLS

Salary: $

Contact Information: 

To apply, please submit a cover letter and resume to Eric Graham, Executive Director, via email to egraham@mvlcstaff.org.