Systems Librarian – Merrimack Valley Library Consortium

Full Time Systems Librarian – Merrimack Valley Library Consortium


Reports to: Executive Director
Hours: 37.5 hrs. per week
Schedule: During MVLC Office hours (M-F 8:00 AM – 5:00 PM)
Do you see yourself as a person whose purpose it is to make sure that technology is easy to use, meets the library’s needs, stays as out-of-the-way, and is as transparent as possible? Are you happy when staff do not have to think about the technology (unless they want to)? If you answered yes to these questions, we have a position for you!

The Merrimack Valley Library Consortium is seeking an innovative, energetic and creative Systems Librarian who will bring “High Touch” to our “High Tech” environment. MVLC maintains this technology environment supporting both MVLC member libraries, and MVLC central site staff in their individual and cooperative work.

The Systems Librarian is responsible for all technical support services, system administration, operation, management, installation, and implementation for MVLC’s automated systems. These include:
*The BLUEcloud Library Services Platform – Powered by Symphony. SirsiDynix hosts this software for MVLC.
*A telecommunications network serving MVLC central site and 32 member library locations
*Telephony systems. DSCI hosts this system for MVLC.
*Technical support and coordination for Microsoft Office 365 collaborative environment, including Microsoft *Exchange e-mail services, SharePoint CMS, and the other collaborative tools available in that environment. Microsoft hosts this system for MVLC.
*All software, hardware, mobile devices, and other MVLC managed peripherals.

The Systems Librarian works in collaboration with the Executive Director to plan and coordinate new automation systems for the consortium. The Systems Librarian supervises MVLC’s Technology Services staff.

The Systems Librarian maintains collegial and effective working relationships with MVLC’s automation partners to ensure timely resolution of support issues, software and hardware upgrades, installation and implementation of new hardware and software products.

The Systems Librarian will:
*Assists MVLC member libraries in developing their long and short term technology plans.
*Provide on-site assistance for PC and network related issues for member libraries.
*Provides technical documentation and training for staff at MVLC member libraries.
*Maintain an operating knowledge of MVLC policies and procedures, system documentation, and vendor support systems.
*Create reports, compile statistics, and implement custom applications as requested by the Executive Director, MVLC members, MVLC user groups, and standing Committees.

MVLC considers this position to be a senior-level position for a degreed librarian. The successful candidate will collaborate with the Executive Director, colleagues on the MVLC staff, and our members. If you are willing to infuse this position with relevance through hard work, energy, creativity and dedication to serve MVLC’s member libraries, this position is for you!

Work Environment:
General office environment with heat, air conditioning, and fluorescent lighting. Requires vehicle to attend off site meetings The noise level in the work environment is low. Moderate to high levels of stress may occur.

Physical Demands:
May spend extended periods at workstations performing tasks requiring eye-hand coordination, finger dexterity, and extensive keyboarding and viewing of computer screens. Requires ability to access, input, and retrieve information from a computer. Answer telephones and maintain multiple files. Periods of standing may be required during training sessions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Us:
The MERRIMACK VALLEY LIBRARY CONSORTIUM (MVLC) is a member-driven, patron focused library network serving 36 public libraries in the greater Merrimack Valley region of Massachusetts. The Central Site is located at 4 High Street – Suite 175, North Andover, MA. MVLC is a member governed, customer support organization that helps librarians in the Merrimack Valley serve their communities. Our libraries serve an aggregate population of 766,883 citizens of the Commonwealth of Massachusetts.

Qualifications: *ALA accredited MLS *At least 5 years’ technical experience managing complex automated systems and telecommunications networks *Experience in System Administration of an Integrated Library System, preferably The BLUEcloud Library Services Platform – Powered by Symphony *Public library experience desirable *Proven customer service orientation *Positive attitude and flexibility *Excellent oral, written and interpersonal communication skills *Experience in supporting a PC-based network *Knowledge of TCP/IP telecommunications networks *Knowledge of the Symphony API *Knowledge of HTML 5, CSS 3, JQuery, Javascript, PERL, and Web design tools *Strong organizational and problem-solving skills

Salary: $65,695 – $87,480, in ten steps

Contact Information: 

To apply, please submit a cover letter and resume to Eric Graham, Executive Director, via email to

Customer Support Librarian, Merrimack Valley Library Consortium

Full Time Customer Support Librarian, Merrimack Valley Library Consortium


Merrimack Valley Library Consortium (MVLC) seeks a creative individual to fill a new role within our organization! The Customer Support Librarian will embody a commitment to quality member service and a passion for public libraries. The successful candidate will thrive as part of a team committed to ensuring that the 36 libraries comprising MVLC have the resources and support that they need to accomplish their goals and serve their communities.

Working under the supervision of the Collaborative Services Librarian, the Customer Support Librarian provides support and consulting services to help our libraries thrive within their communities. In addition to coordinating the consortium’s Helpdesk ticketing system, this position also fills vital role in network communications as the primary point of contact for the Office 365 email system and the consortium’s mailing lists.

Duties and responsibilities include:
*Acts as primary Helpdesk coordinator for major systems by receiving, evaluating, referring, and/or resolving telephone, in-person, and electronic requests in a timely manner.
*Analyzes trends in Helpdesk tickets to assess the effectiveness of recommended workflows and identify areas for further training and/or documentation.
*Works with technical staff to configure the ticketing system, evaluate its effectiveness, and recommend improvements.
*Actively promotes the sharing of technical information within Central Site and the MVLC community.
*Works with the Collaborative Services Librarian to ensure that member libraries’ needs and interests are addressed within network communications.
*Develops proficiency in the basic use and understanding of the major systems at MVLC, including but not limited to the Symphony Integrated Library System, Enterprise Online Catalog, Office 365 Email system, SharePoint, Kit Keeper, Safari online databases, and OverDrive Digital Catalog.
*Assists in the development of support material for the ILS, Enterprise OPAC, email, SharePoint, Kit Keeper, and the OverDrive Digital Catalog.
*Creates and maintains email accounts and relevant MVLC mailing lists.

Qualifications: *ALA accredited MLS *Proven customer service orientation *Positive attitude and flexibility *Excellent oral, written, and interpersonal communication skills *Demonstrated analytical and problem-solving skills *Ability to multi-task and prioritize work *Willingness to collaborate with colleagues and learn on the job *At least two years of public library experience *At least two years of technical experience with automated systems or databases *Competence working in a PC environment *Experience with Helpdesk coordination with ticketing software *Knowledge of HTML, CSS, and other web design tools desirable

Education Required: ALA accredited MLS

Salary: $

Contact Information: 

To apply, please submit a cover letter and resume to Eric Graham, Executive Director, via email to

Technical Support Specialist

Part Time Technical Support Specialist


CLAMS Network


Under the general supervision of the Systems Manager, or, in his/her absence, reports to Executive Director, provides technical and administrative assistance to support the operations of the Systems Support Office, the CLAMS organization, and CLAMS member libraries.


Assists member libraries in troubleshooting and resolving problems with hardware, software, operating systems, telecommunications, printers and other peripherals, etc. Responds to inquiries and provides information and technical support to library staff.
A. Diagnose system, local workstation/operator, and telecommunications problems.
B. Gathers details and examples and log the problem(s).
C. Advises the member library on status of the issue.
D. Takes action to resolve the problem(s) or refers issue(s) to 3rd party vendor as appropriate to resolve the problem(s).

*Works with vendors to resolve telecommunications problems. Provides information and requests assistance.

*Assists in maintaining the organization’s (CLAMS) system hardware, including backups, security patches, virus updates, scans, and other related system maintenance.

*Assists in the administration of the organization’s email system, including account maintenance.

*Creates, runs, and distributes all standard monthly and yearly system reports.

*Provides email and phone support for member libraries. Answers phones, provides information and assistance, and/or routes caller to the appropriate staff member.

*Creates and maintains technical documents for staff and public websites.

*Assists with web services development and maintenance.

*Maintains regular communication with Central Office Staff and reports any unresolved problems to the Systems Manager and/or the Member Services Manager and/or the Executive Director when appropriate.

*Works with Central Office Staff to support the ILS. Maintains ILS system parameters and codes.

*Assists with meetings and presentations, under the direction of the Systems Manager, Executive Director, or Member Services Manager, including equipment setup, supporting speakers and presentation of information.

*Assists Central Office Staff with equipment, including laptops, workstations, and tablets. Keeps training equipment up to date with system and software updates.

*Performs special projects and other related duties as required, directed, or as the situation dictates.

30 hours per week, 5 day week schedule.
Saturday “On Call” hours on a 3 week rotation.
Some additional weekend and evening hours will *occasionally* be required.

Qualifications: Experience with Integrated Library Systems, preferably Sierra. Team player with a focus on superior customer service. Basic knowledge of operating systems and programming languages necessary for assigned duties (Windows, MySQL, Postgres, HTML). Knowledge of Microsoft Office, Sierra, Content Management Systems, GSuites, email systems, social media management, and other software necessary for assigned duties. Basic knowledge of TCP/IP networking concepts. Ability to multi-task and to adapt to a constantly changing environment. Strong organizational skills and attention to detail. Patience, tact, discretion, ability to explain technical matters clearly, not always in technical terms, to all levels of staff. Ability to work independently and use professional judgment to solve problems. Ability to communicate clearly, both orally and in writing, and to collaborate with individuals and groups. Familiarity with issues of consortia. Valid driver’s license. Travel is sometimes required. Use of reliable insured vehicle when needed.

Education Required: Associate’s Degree or two-year college certificate in Computer/Information Science or a related field and one to three years of increasingly responsible related experience in computer/information systems in a library setting.

Salary: Starting Salary: $20.86 per hour.

Closing Date: October 20, 2017

Contact Information: 

Please send cover letter, resume and contact information for three professional references via email to No phone calls please. Preference will be given to applications submitted on or before October 20, 2017.

Library Director

Middleborough Public Library

Full Time Library Director


Passionate for the Public Library? Middleborough Wants You!
Middleborough, Massachusetts’ Public Library ( is searching for the next great Library
Director who can lead our town’s priceless resource into the next generation of library and community
Do you have an MLS from an ALA accredited school and five or more years of progressively responsible
positions within the professional library or corporate library field? Are you a dynamic and forward-thinking leader who can bring new energy and innovation to our community? Do you have the communications expertise needed to work with everyone from kindergartners to high-ranking
politicians? Are you financially savvy, able to work in a union environment as well as balance the needs
of staff and patrons with the ever increasing pressure on budgets? Are you equally comfortable with creating and implementing strategic plans as well as with maintaining a 100+ year old historic building and rolling up your sleeves and “getting it done?” Do you have experience with writing – and winning – local, state and federal grants? Are you looking for an opportunity to partner with public and private institutions and organizations that will allow the library to continue growing and serving 23,000 residents?
If you’re interested in a new challenge in a picturesque New England town that offers small-town living only 45 minutes away from Boston, Providence and Cape Cod, then check out the Library Director role description located at Director - Role Description.pdf as well as at the Library’s current five-year strategic plan, located at: All
interested candidates should send their résumé and cover letter to the Middleborough Public Library Board of Trustees at email address: All résumés and cover letters are due to the Board of Trustees no later than October 15, 2017.
Along with small-town living not far from the bright lights of the city, the Middleborough Public Library
Director position offers a competitive salary range along with a comprehensive benefits and vacation package.

Qualifications: MLS from an ALA accredited school and five or more years of progressively responsible positions within the professional library or corporate library field

Salary: $74,000 to $90,000 (salary is commensurate with experience)
Closing Date: October 15, 2017
Contact Information:

All interested candidates should send their résumé and cover letter to the Middleborough Public Library Board of Trustees at email address: All résumés and cover letters are due to the Board of Trustees no later than October 15, 2017.


Library Assistant I

Wareham Free Library

Part Time Library Assistant I


The Town of Wareham’s Human Resources Department, on behalf of the Wareham Free Library, is accepting applications for the position of Library Assistant I. 19 hours/week. Position involves working one evening/week (Tuesday or Thursday) and every Saturday.

Charges and discharges books and materials at the circulation desk, answers telephone, assists patrons in locating and retrieving books and materials. Shelves, repairs and restores books.

Must have advanced knowledge in the use of computers and be able to aid patrons with computer usage.

Qualifications: High School Graduate or the equivalent, experience with computers is a must and experience dealing with public is desirable or any equivalent combination of education and experience.

Salary: $

Closing Date: September 30, 2017

Contact Information: 

Please submit a letter of interest and resume or Employment Application to the Human Resources Director:

Dorene M. Allen-England, Esq.
Memorial Town Hall
54 Marion Road
Wareham, MA 02571

General Services Librarian

Mattapoisett Public Library

Part Time General Services Librarian


The Town of Mattapoisett is seeking an energetic and creative professional to fill the position of General Services Librarian, a part-time position. This team member will be responsible for circulation in the Children’s Department, and will be a passionate advocate for developing the library collection and for providing services to children of all ages.

Duties will include, but are not limited to, circulation functions, collection development, and the promotion of library programs and services including social media and website management. The position also requires performing reference functions and demonstrating to children and families the use of computers and other electronic resources. Facility with creating flyers and promotional materials is preferred.

The ideal candidate will be a friendly individual with a passion for public service, who enjoys meeting the varied needs of young patrons, and who communicates enthusiasm to other colleagues, the Board of Trustees, Friends of the Library, and the public. The library is a community-focused institution where the needs of the public are highly valued.

A complete job description is available upon request.

Hours: up to 19.5 hours per week, including Sunday afternoons (September-May) and some evenings. Must be flexible in order to adjust to the workload at the library.

The town offers 19.5 hours of sick time and 8 hours of paid personal time for part-time employees.

Qualifications: Masters in Library Science from an ALA-accredited institution, or an equivalent degree. Must have 2-3 years of library experience and/or coursework, or the equivalent combination of experience and training that will demonstrate the required knowledge, skills and ability for the position. Must demonstrate excellence in providing customer service and can communicate effectively, verbally and in writing, with the public, town employees, other staff, guests, and vendors. Must demonstrate a high regard for patron privacy and the policies and procedures of the Town of Mattapoisett, the library and its automated network. Must have current technology skills and be able to train and share these skills. An interest in reading, children’s literature, online reference tools, and current technology is essential.

Education Required: Masters in Library Science from an ALA-accredited institution, or an equivalent degree.

Salary: $21.23 per hour

Closing Date: September 15, 2017

Contact Information: 

Send a cover letter and resume, along with the names of three references to Susan Pizzolato, Library Director, Mattapoisett Free Public Library, P. O. Box 475, Mattapoisett, MA 02739, or email

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