LIBRARIAN-III (Head of Information Services)

New Bedford Main Library

Full Time LIBRARIAN-III (Head of Information Services)



FUNCTION: The Head of Information Services is a professional library position responsible for the development, planning, organizing a delivery of services for a variety of literacy programming and outreach opportunities. Inspires continued learning, collaboration, skill development, and advocates for the library. Supervises and trains staff in specialized aspects of library operations and leads in the development and implementation of new and/or enhanced services.

SUPERVISION RECEIVED: Works under the broad policy guidance and direction of the Library Director.

SUPERVISION EXERCISED: Exercises supervision over librarians, library assistants, aides, pages and other support staff, part-time, contracted, or temporary personnel or volunteers as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Manage, create and/or deliver exceptional programming and educational opportunities within the library, through community outreach and virtually.

Teach and collaborate with patrons, staff and a variety of organizations to create content, to be effective consumers of information and provide lifelong learning experiences.

Answers reference and information questions and performs advisory services, including reader’s advisory and programming, for all patrons with an emphasis on adults.

Recommends, reviews and selects materials for purchase. Assesses and weeds the adult non-fiction and reference collections.

Trains library users to search for information by following appropriate inquiry processes, using books and/or electronic resources.

Supervises the daily operation of the Reference and Technical Services section at the Main Library, including providing direction to library staff and volunteers.

Maintains records and reports as required by the Library Director.

Applies for and coordinates grants as required by the Library Director.

Represents the library at appropriate SAILS meetings and informs staff of updates of procedures and policies.

Visits appropriate community agencies to inform them of available library services and special projects.

Strives to meet the objectives of the library as established by the Board of Trustees.

Administers assigned area of library operations to achieve goals within available resources; plans and organizes work loads and staff assignments; trains, motivates, and evaluates assigned staff; reviews progress and directs changes as needed.

Provides professional advice on library issues to the Library Director and makes presentations when required.

Assures that assigned areas of responsibility are performed within budget; performs cost control activities; monitors revenues and expenditures in assigned areas to assure sound fiscal control; prepares annual budget requests in assigned area; assures effective and efficient use of budgeted funds, personnel, materials, facilities, and time.

Issues written and oral instructions; assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.

Assists with various special library activities, such as book sales, displays and reading programs.

Assists staff in performing duties; corrects errors and resolves complaints.

Performs other related duties as required.

The above covers the most significant responsibilities of this position. It does not, however, exclude other occasional duties, the inclusion of which would be in conformity with the level of the position.

PERIPHERAL DUTIES: Serves as a member of various City employee committees as assigned.

SPECIAL REQUIREMENTS: Valid state driver's license or ability to obtain one. Subject to CORI background check (unless employed prior to July 1, 2008).

TOOLS AND EQUIPMENT USED: Library computer system; personal computer; scanners, mobile devices; calculator; copy and fax machine; telephone; automobile.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk, sit and talk or hear. The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* opened until filled
New Bedford has a residency requirement.

Qualifications: DESIRED MINIMUM QUALIFICATIONS: Education and Experience: A Master’s degree in Library Science from an ALA-accredited college or university required. Experience with public programming creation, project management, outreach, and strategic planning preferred. Some library experience in a reference department required. Supervisory experience preferred. Necessary Knowledge, Skills and Abilities: Commitment to customer service principles and practices with dedicated emphasis towards excellence in service delivery. Current and emerging models, practices and tools used by public libraries for the access and discover ability of resources. Considerable knowledge of the principles and practices of modern library systems and programs; thorough knowledge of library collection classification and selection tools and techniques; working knowledge of equipment and facilities required in a comprehensive library system; working knowledge of the principles and practices of office management, work organization and supervision. Effectively plan and carry out programming. Provide leadership, innovation, collaboration and effective change solutions. Familiarity with an automated library system and the ability to assist patrons and staff on mobile devices and computer/internet usage. Microsoft Office products and other relevant technologies, and Integrated Library Systems (ILS) software. Ability to work flexible schedule including evenings and Saturdays. Ability to communicate clearly and effectively in writing. Skill in analyzing and utilizing a variety of reports and records. Ability to establish and maintain effective working relationships with patrons, employees, supervisors, other agencies and the general public.
Education Required: A Master’s degree in Library Science from an ALA-accredited college or university required.
Salary: $56,362 – $68,749 / yr
Contact Information: 

Applications must be submitted on an official City of New Bedford form. Employment Application (

All applications must be completed in full, signed and returned to the Personnel Department, City Hall, Room 212, 133 William Street, New Bedford, MA, telephone (508) 979-1444. Resumes may be furnished for additional information only. Incomplete applications will be cause for rejection.

For full details, please visit:

Enterprise- Scheduled Maintenance Notification – Finished

As far as we can tell, the change was successful. Please let us ( or your library know if you notice any errors or missing links. Thank you!

Monday, July 27th, sometime after 10 AM, the Enterprise catalog will need to be rebooted. This shouldn't cause much down-time but if you try to log in and get a message the service is unavailable, please try again a couple of minutes later.

SAILS is going to be moving to a secure Internet connection (SSL), to further protect your privacy. Thank you for your patience.

Commonwealth Catalog routing slip issue

We learned of a ComCat item from one of our libraries delivered to the CLAMS office because the slip had CLAMS as well as the library name.
Please remember to omit the network's name on the delivery slip as this delays delivery.
​Don't think of the ComCat processing as much different from the VirtCat processing. They all need the standard delivery slips as well as the "book strap"​ generated from the ComCat staff website.
I know we're starting to get more active with these requests - both lending and borrowing. Don't hesitate to ask us for answers if you have questions. Just email and someone will be more than happy to help. It's also good to let us know if something isn't happening as you think it should. There are still some quirks we're working out and trying to find best practices at the network level to manage some of the differences between the VirtCat and Comcat systems.

Problem Item Form

Thanks to Melissa Campbell for suggesting the use of this form for items being returned with a problem.   You may use this customizable form for when you check in an item and you need to alert the library where the item is headed that there is something wrong with it. Maybe it has a part missing or damaged and the receiving library will know right away.  It is in Word Format so you save the form with the name of your library in the space that has From **your**  Library. It is possible to use the check-in notes to achieve the same thing but that does require that the library staff member discharging the to item to read the note and sometimes you may not want to discharge the item until the problem has been solved. The form is posted here

ComCat Transit Notice

When you check something that you've borrowed from ComCat into Workflows, (discharge), it will probably be put in transit to Ursa. This is a clue that it needs to be returned to ComCat. There should also be a book strap attached, but URSA is the library to look out for. The process in Workflows is very similar to the VirtCat.

New Website for Pembroke

pembrokeThe Pembroke Public Library went live with their newly designed website today. The site has been updated with a new look and friendlier navigation to showcase all of their wonderful resources and services. Congratulations!

Commonwealth Catalog Live!

Today SAILS is moving to the Commonwealth Catalog! The Commonwealth Catalog is similar to the Virtual Catalog. The Commonwealth Catalog extends your search beyond your local library’s resources. In one easy step, you can search through millions of items at participating libraries across Massachusetts to find the books, DVDs, and music you’re looking for. Make a request and it will be delivered right to your local library for quick pickup. You know what you want — let the Commonwealth Catalog help you get it.
Please search the SAILS Enterprise catalog first. If the material you want is not available in the catalog, please log in here to use the Commonwealth Catalog. For additional assistance, please contact your local library.

Big Library Read – June 9 – 23, Eyes on You by Robin Trainer

OverDrive’s Big Library Read event is back, and this time with a twist. In Kate White’s fast-paced suspense novel Eyes on You, Robin Trainer learns that being a media star comes with its costs; including potentially her own life. Can you guess her perpetrator before the big reveal?

Both the eBook and the audiobook formats of this title will be available with unlimited access on your OverDrive-powered site at any time between June 9  and June 23 for the duration of your lending period.

Title available at: - just log in with your SAILS library card.

Formats: eBook in Kindle, EPUB, and OverDrive Read.