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Problem Item Form

Thanks to Melissa Campbell for suggesting the use of this form for items being returned with a problem.   You may use this customizable form for when you check in an item and you need to alert the library where the item is headed that there is something wrong with it. Maybe it has a part missing or damaged and the receiving library will know right away.  It is in Word Format so you save the form with the name of your library in the space that has From **your**  Library. It is possible to use the check-in notes to achieve the same thing but that does require that the library staff member discharging the to item to read the note and sometimes you may not want to discharge the item until the problem has been solved. The form is posted here http://www.sailsinc.org/circulation-desktop/circulation-forms/

ComCat Transit Notice

When you check something that you've borrowed from ComCat into Workflows, (discharge), it will probably be put in transit to Ursa. This is a clue that it needs to be returned to ComCat. There should also be a book strap attached, but URSA is the library to look out for. The process in Workflows is very similar to the VirtCat.

Commonwealth Catalog Live!

The Commonwealth Catalog is similar to the Virtual Catalog. The Commonwealth Catalog extends your search beyond your local library’s resources. In one easy step, you can search through millions of items at participating libraries across Massachusetts to find the books, DVDs, and music you’re looking for. Make a request and it will be delivered right to your local library for quick pickup. You know what you want — let the Commonwealth Catalog help you get it.
Please search the SAILS Enterprise catalog first. If the material you want is not available in the catalog, please log in here to use the Commonwealth Catalog. For additional assistance, please contact your local library.
 

OverDrive Listen

Have you tried the new listening option for audiobooks, called OverDrive Listen? Similar to OverDrive Read for eBooks, OverDrive Listen offers the same ease of use; simply browse, borrow, and listen right in your browser with a single click. There are no downloads or software required; all you need is a compatible web browser. Using OverDrive Listen, you can add bookmarks, take notes, or make highlights. This additional listening option has been automatically added to MP3 audiobooks in your digital collection (where publisher permits). There is no action required on your part. Capture

Bourne residents & certification

SAILS determines whether a patron should be assigned a DECERTIFIED patron profile based on zip code.  Unfortunately there is a section of Bourne that has the same zip code as Wareham and those patrons may have had their records modified.  If you have a patron in this situation change the patron profile back to what is should be (Adult, Juv, etc.) and update the patron's USERCAT4 to CERT.  Our reports will then know that while the patron's zip code is a Wareham code the person actually resides in a certified community

Unfillable Holds Reports

Starting 3/20 you began receiving a daily report of holds that cannot be filled because the last copy has been set to missing, discard or lost.  These reports are cumulative and holds will continue to appear on the report until you do something with them.
How you wish to proceed will be up to each library.  At a bare minimum the holds need to be cancelled.  We suggest that you see if there is another edition that can be used to fill the hold - we do find that sometimes patrons are not aware that there is another version on which there are more available copies.  You may choose to wait to cancel holds on items set to lost in case the item is returned.  And you do have the option of passing this on to the person in your library who handles ILL and Virtual Catalog so that a copy from another network can be requested to satisfy the person's request.
Several asked that the report be emailed to a specific person and we have done so.  All reports will appear in your finished report list as well.
The form that you have been using to notify libraries that your copy is not available to fill a hold has been removed from the website.

Failed Calls Notice – explaination

In your failed calls notice, you may see hold pickup notices where the pickup library is not your library. The reason for this is because the notices are grouped by the user's library (the library on the name of the report), but the pickup library is listed separately for each hold on the notice. This allows the user to only get one email notice but still be able to have items for pickup at multiple libraries. This is the same behavior as the phone notices. When a user receives a call, the system will identify itself as the library that the user belongs to and then tell them the pickup location of their holds (which may be different from their home library).