Frequently Asked e-catalog Questions

For a full list of "How To's" and further details on using e-catalog, please see our e-catalog help files.

Session timed out | How do I log in? | Email/Library Notice Issues | What are My Favorites? | e-catalog Not Available? |

What are the new features in e-catalog?
Please view our video on new features & browser requirements.

Login Information

• What are my User ID & PIN?
  • Your UserID is your library card's barcode.
  • If you are unsure of your PIN#, please contact your library. Often it's the last 4 digits of your phone number.
  • If you are using a k-12 barcode your pin number should be 9999
  • Please enter your barcode without any spaces or letters (which may be present on your library card).
  • Forgot your PIN? Get it here.
• Why should I log in with my barcode?
  If you log in with your barcode, you may:
  • Place items on hold
  • Select & Configure "My Favorites"
  • Review your Account
  • Search the Catalog
  • View the Best Seller's Lists
  • Create permanent book lists
  • View enhanced LibraryThing for Libraries content
• What can I do if I log in with the "Guest Login"?
  • Search the Catalog
  • View the Best Seller's Lists
  • View enhanced LibraryThing for Libraries content

Email/Library Notice Issues

• How come I haven't received any email notices?
  The problem we have been noticing is a large number of emails being sent from the SAILS Network, which are returned to us because they are seen as SPAM. There are a number of things you can do to prevent this and get your email notices.

  Please view the instructions on changing/updating your email settings, based on your email provider.

• What kind of notices can I receive from the Network?
  • Reminders for items which will soon be due.
  • Notices that holds are ready for pick-up.
  • Notices that the network has received an item by your favorite author or subject.
  • Occasional announcements from your library.

• What are My Favorites?
  Subject and Authors you select from the "Item Details" page. Once selected, the library will notify you, via email, when new titles are put into the system, which match these selections. Learn how to create "favorites".

• Why do I get the message: e-catalog Not Available?
  The e-catalog system will be unavailable nightly from approximately 12am to 12:30 am. This is when scheduled maintenance will be performed. Thank you for your understanding.