Overdrive/Libby Help Form Use this form if you're experiencing an issue using Overdrive or Libby. Please use this form for reporting questions and problems regarding our downloadable book service. Having trouble logging in? 1st try entering your password in all CAPS or reset your password using the password reset request. It's also possible your card expired. If that's the case, you can try renewing it on our Account update form You can find answers to common problems with Overdrive and Libby on this online help support page. **Note - these requests are usually handled during normal business hours (M-F, 8-4). Your Name * Email Address * Barcode * Please select your library Issue Category --Please Select--Account - AuthorizeAccount - BookshelfAccount - HoldsAccount - ListsAccount - SettingsAccount - Sign InAccount - SyncAccount - VerificationAdobe ActivationContent IssueContent RequestDevice CompatibilityDownload - Mobile App to DeviceDownload - Website to ComputerQuestionReturn/Early ReturnSearchSecurity UpgradeSoftware InstallationSoftware IssueTransfer - Computer to DeviceOther Issue Category Please go to our PIN Reset Form and a recovery link will be emailed to the email address in your library account. Thank you! Format AudiobookAudiobook - MP3Audiobook - OverDrive ListeneBookeBook - EPUBeBook - OverDrive ReadeBook - Open EPUBeBook - Open PDFeBook - PDFKindle BookVideo Title(s) of problem download Error message text Description of Request Operating system Portable DeviceLinuxMac OS 10.6 (Snow Leopard)Mac OS 10.7 (Lion)Mac OS 10.8 (Mountain Lion)Mac OS 10.9 (Mavericks)Mac OS 10.10 (Yosemite)Mac OS - Unknown VersionWindows VistaWindows 7Windows 8Windows 10Windows - Unknown VersionOther Browser ChromeFirefoxInternet ExplorerOperaSafariOther Software application Adobe Digital EditionsKindle AppLibby AppOverDrive AppOverDrive ReadSony Reader SoftwareOther Device --- MOBILE DEVICES ---AndroidBlackBerryFire PhoneiPad/iPhone/iPod TouchKindle FireKobo Tablet - Vox/Arc/etc.NOOK Tablet/Color/HDSony Reader Wi-FiWindows PhoneWindows TabletOther--- eBOOK READERS ---KindleKobo eReaderNOOKSony ReaderOther--- MP3 PLAYERS ---CobyCreativeiPodPhilipsSanDiskSony WalkmanZuneOther Device Model If you are human, leave this field blank. Δ Share this:Share Email a link to a friend (Opens in new window) Email Share on Facebook (Opens in new window) Facebook Share on Threads (Opens in new window) Threads Share on X (Opens in new window) X Share on Bluesky (Opens in new window) Bluesky Share on LinkedIn (Opens in new window) LinkedIn Skip back to main navigation