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Automatic Renewals


The following libraries in the network began an autorenewal process today:
Attleboro, Acushnet, Berkley, Bridgewater, Carver, Dartmouth (both locations), Dighton, Easton, East Bridgewater, East Freetown (both locations), Fairhaven, Fall River (both locations), Foxboro (Boyden), Halifax, Hanson, Lakeville, Mansfield, Mattapoisett, Middleborough, New Bedford (all sites), North Attleboro, Norfolk, Norton, Pembroke, Plympton, Rehoboth, Rochester, Seekonk, Somerset, Swansea, Taunton, Westport, and Wrentham.

Update: Marion and Wareham also now autorenew materials.

If you checked an item out at one of these libraries, any item that is eligible for renewal will be renewed 3 days before the due date and email/text notices will be sent alerting of that. If you normally receive Voice notification, you will not receive a call but your items should be renewed as well. You will then receive a reminder notice for any item due in 3 days that could not be renewed.

If your checkout library is not participating in the project, you will still receive reminder notices.

4 Frequently Asked Questions About Libby…Answered!

If you are reading with Libby, the answers to these FAQ’s will help you read more efficiently, manage your holds, and overall improve your reading happiness.

Find the answers to these questions...

HOW DO I RETURN A BOOK EARLY?

HOW DO I SEE MY PLACE IN LINE FOR A HOLD?

HOW CAN I VIEW MY BOOK PROGRESS?

HOW CAN I CHANGE THE TEXT OF AN EBOOK?

The post 4 Frequently Asked Questions About Libby…Answered appeared first on OverDrive Blogs.

Voice Messages

On November 29th, we went live with our upgraded voice notification system. You will notice a change in the sound quality of the messages, since this is using a newer technology. If you don't receive notices using the voice system and would like to, please contact your library so they can update your record. We had thought we could send out hold pickup reminders and hold cancellation notices using the voice system, but they will continue to be send using email. Our other options for notification; email and text, have not changed.
The phone numbers we use to make these calls are the same;
5089460298
5089466980
5089466981
5089466982
5089466983
5089466984
These are the scripts for the various messages. We kept them as close to what is currently being used as possible.
Hold pickup notice:
Hello, this is a message from your library, to advise of held items for [Patron Name]. We are calling to let you know that according to our records, an item you requested is ready to pick up from [Library Name]. Please pick up this item as soon as possible. For more information, please call your library. Thank you. Goodbye.
 
Item due reminder notice:
Hello, this is a message from your library for [Patron Name]. We are calling to let you know that according to our records, you have an item that is due back on [Date - Friday 17th of November]. For more information, please call your library. Thank you. Goodbye.
 
First overdue notice:
Hello, this is a message from your library, regarding material overdue for [Patron Name]. We are calling to remind you that according to our records, there is an overdue item that needs to be returned as soon as possible to any one of our libraries. Please return this item promptly. For more information, please call your library. Thank you. Goodbye.
 
2nd overdue notice:
Hello, this is a message from your library, regarding material overdue for [Patron Name]. We are calling to remind you that according to our records, there is an item that is very overdue and needs to be returned as soon as possible to any one of our libraries. Please return this item promptly. For more information, please call your library. Thank you. Goodbye.
 
3rd overdue notice:
Hello, this is a message from your library, regarding material overdue for [Patron Name]. We are calling to remind you that according to our records, there is an item that is extremely overdue and needs to be returned. You will be billed for this if it is not returned as soon as possible to any one of our libraries. Please return this item promptly. For more information, please call your library. Thank you. Goodbye.

NoveList_Plus_Flyer_ILoveBooks_Romantic Do you know as a patron of a SAILS member library, you have access to the terrific reader's advisory tool, Novelist? Since we have NovelistPlus, content spans all ages! The subscription started on July 1st and in the Enterprise catalog, you can go to the item details page and view the added content from Novelist. You can also go direct to Novelist. We currently have a page on the SAILS website you can log in after selecting your library. Here is the page: http://wp.me/P6JtVr-2iQ. There is also a powerpoint tutorial showing available features.

Preserving Plainville’s Past

The Plainville Public Library, the Plainville Historical Commission, and the SAILS Library Network have collaborated to create a collection of  photographs of Plainville and its residents for the SAILS Digital History Collection.  The Library and the Historical Society have held scanning parties at the library.  Plainville residents who wanted to share their family history brought photographs  to the library for scanning.   The scanned images were transmitted to the  SAILS Library Network where detailed descriptions were added. The images and descriptions then uploaded into the SAILS Digital History Collection. These images are now available on that website as well as  on the Massachusetts Digital Commonwealth and the Digital Public Library of America (DPLA) websites. View the Preserving Plainville's Past online exhibit.