designates patron pages

Email Information

Changes to Prevent Blocking Library Notices

At the Network, we are always looking at the email that has gotten flagged as “undeliverable”.
Much of this is because the email address in your patron record is outdated, or our Library Notices are
being seen as SPAM. It could also be that your email quota has been filled. If you haven’t been receiving
email notices from the library, you can try to take one of the following steps.

Using Hotmail?

*You must sign into your Hotmail account at least once every 30 days to keep your account active. After being inactive for 90 days, it will be deleted. If your account is inactive or is deleted it will not be able to accept incoming email.

*To be sure you are set to receive email from the library, Setup a Safe List. Messages from e-mail addresses on this list will not be filtered as junk e-mail. To add SAILS to your Safe List please follow these steps.

  1. Login to Hotmail and click on Options on the top right hand side of your screen.
  2. Click on Junk Email Protection.
  3. Click on Safe list.
  4. Enter where it asks you to type in an address or domain.
  5. Click on Add.

Using Yahoo Mail?

*To prevent being “over quota” – Messages will remain in your bulk mail folder for 30 days, unless you delete them yourself. After 30 days, the messages will be subject to automatic removal. You may wish to empty (delete the contents of) your bulk mail folder yourself on a periodic basis as these messages will count towards your mail quota until deleted.

*To ensure Library Notices are sent to your “inbox” – Solicited emails (those bulk messages you have requested, such as those from your Library) are sent to your inbox, however, they may be sent to your bulk mail folder. If this occurs, click on the “This is not spam” link on the message itself. If you think you should be receiving Library Notices, and are not, take a look in your “bulk mail folder”.

Using Comcast?

E-mail Parental Controls enables you to restrict E-mail sent to a secondary E-mail account. You can choose to block all E-mail, or to restrict it to receive e-mail from a specific list of senders, such as If you are not receiving email from SAILS then please check to see if you have enabled parental controls.

If you are not using Parental Controls, you should contact Comcast and ask them to allow email from to your account

TumbleBooks Library – e-Books for e-Kids!

Please select your library from the list below.tumblebooks

The TumblePremium is a collection of TumbleBooks (animated, talking picture books) with fiction, non-fiction and foreign language titles, Math Stories, Read-Alongs (chapter books with sentence highlighting and narration but no animation), Videos (from National Geographics), TumbleTV which consists of pre-set playlists of a sequence of books and Tumble Puzzles & Games. TumbleBooks are created from existing picture books, licensed from children's book publishers and converted to the TumbleBook format.


You can also access TB via any reading/mobile device that has an internet connection (for example: color nook, kindle fire, Ipads & Ipod touch).


Publishers Weekly Children's Fiction

NY Times Picture Book Best Sellers

Historical Collections

The SAILS Digital Local Collection represents works from a variety of local digitization projects from member libraries. Is your school’s yearbook included?

View all of the collections or use the links below to view samples.

Outside of the SAILS Collection

Best Sellers

NY Times Best Sellers

NY Times Non-Fiction Best Sellers

Overdrive FAQ

How do I use Overdrive?

Why do I have to wait so long for eBooks and eAudiobooks?

Several publishers impose limitations on which titles a library can purchase and when they can purchase them. In the case of Blackstone Audio, we cannot purchase a title until has been released for at least 90 days. Therefore, we are not always able to purchase a title even when we know there is high demand for it. 

There are also some publishers that will not sell eBooks to libraries and library consortia. In addition, we often have to purchase licenses for a set number of uses (e.g., they expire after 26 checkouts), or a set amount of time  (e.g., they expire after 12 months), depending on the terms of the license. All of these factors can affect our ability to purchase titles to meet the demands of our users.

In the meantime, our libraries will have the title you want in a different format, or we are happy to help you find other, similar authors or titles while you wait.

I have a Kindle. I thought all eBooks owned by the library were Kindle compatible but some titles won’t work on my Kindle. Why?

Some publishers will not allow libraries to loan their titles in Kindle format even though you, as a consumer, can purchase a copy that is Kindle compatible.

Why are there any waits for eBooks? Aren’t these virtual?

Libraries have to purchase an eBook in the same way they purchase physical books. The publishers require us to abide by one copy/one user model just as we do with physical books. We try to anticipate which titles will be popular by purchasing extra copies but we don’t have the funds to buy enough copies to fill every patron request immediately.

eBooks are less expensive than print books. Why doesn’t the library own more eBooks?

The price that we pay to the publishers for eBooks is higher than the price charged to consumers. In many cases the publishers charge the library more than the cost of a print copy. 

The below example shows library and consumer pricing in July 2020 for The Room Where It Happened by John Bolton. 

    • Library pricing for eBook: $67.99
    • Restrictions on library eBook: License expires after 24 months.
    • Consumer pricing for eBook: $16.99
    • Restrictions on consumer eBook: License does not expire.
    • Library pricing for eAudio: $119.99
    • Restrictions on library eAudio: Expires after 24 months.
    • Consumer pricing for eAudio: $34.99
    • Restrictions on eAudio: License does not expire.

How long will I have to wait for a title if I am on hold?

When they are able, SAILS and its libraries will buy additional copies of books when there are a large number of holds. eBooks can’t be returned late or renewed so your wait won’t be too long. Sometimes, however, a publisher will remove a title from sale to libraries after we have purchased it. 

Can I donate the eBooks I have purchased to the library?

Under current copyright and digital rights restrictions, you are unable to donate eBooks to the library for other patrons to use.

Why do publishers place these restrictions on public libraries?

Some publishers believe that eBook and digital audiobook lending are eating into their sales to consumers. However, studies have shown that library borrowers are frequent book buyers, often using the library to try out new authors before purchasing their books. eBooks and audiobooks increase accessibility for users who may have physical conditions that affect their ability to read other formats. These restrictions make it more difficult for some of our most vulnerable populations to access information.

Library Account Help

Log into your Enterprise account Select your library and search the network!
  • My login doesn't work!
    • Your User ID is your library card’s barcode.
    • If you are unsure of your PIN#, please contact your library. Often it’s the last 4 digits of your phone number.
    • If you are using a k-12 barcode your pin number should be 9999
    • Please enter your barcode without any spaces or letters (which may be present on your library card).
    • Forgot your PIN? Get it here.
  • I lost my card - Contact your library and they will be happy to update your account with a new card. See our list of libraries for their contact information.
  • My card expired - Contact your library and they will be happy to update your account with your current information.
  • I need a library card - Don't have a library card?

    Register now for a temporary library card.

    • Online registrations become active immediately.
    • You can place up to 5 holds
    • Get into the online magazines & newspapers
    • Checkout and download Overdrive books & music
    *You have 3 weeks to come to the library with identification to pick up your card. *If you are under 18, you may need to have a parent or legal guardian co- sign your registration when you pick up your physical card. *If you live outside of MA, you may be assessed a fee for a library card. Please contact your hometown library for further information on specific registration policies.

Museum Passes

Through the generosity of many charitable organizations, friends' associations, civic groups, businesses and individuals, most libraries in the SAILS network offer reduced-price or free admission to area museums. Each library uses their own set of rules, so please visit their web site or call the library for further information. List of passes for all SAILS member libraries. Please note this is for informational purposes and should be verified with the library. The following libraries are using an online reservation system that allows library card holders to reserve passes through a web site.

About Us

Our Mission
Provide resource sharing, direct & equal access, and meet every patron’s needs, through cooperation, leadership, & technology.
SAILS, Inc. runs and supports the Enterprise Online Catalog and Circulation systems for 73 libraries and branches throughout 39 communities in Southeastern Massachusetts. We also offer:

  • PC Support & Consultation Services
  • Group Purchasing
  • Staff Training
  • Web Hosting
  • Email

SAILS is primarily funded through membership fees and receives significant support through the Massachusetts Board of Library Commissioners (MBLC).

Mailing Address:
10 Riverside Dr., Suite 102
Lakeville, MA 02347

Value of Service

If you had to purchase materials borrowed through the network last year, it would cost $44,109,567 in a retail store. This includes print books, audio books, videos & DVDs, and downloadable books.

Curious how much your family saved at your library? Use the form below for the answer!

Input Your
Library Materials & Services Value of
Your Use


This worksheet has been adapted from the Massachusetts Library Association. How the values were calculated.