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Overdrive Help

Update on the OverDrive & Libby apps

Attention, OverDrive app users! OverDrive is discontinuing the legacy OverDrive app in early 2023 and transitioning users to the Libby app. Libby is OverDrive’s newer app for browsing and enjoying digital content from our library.

Download the Libby App here: https://www.overdrive.com/apps/libby/

It’s time to give Libby a try! All your loans, holds, and wish list items will be waiting for you in Libby when you add your library card.

Libby also comes with new features we know you’ll love, like:

  • Tags to categorize books however you’d like—you can even sync your OverDrive wish list into a tag!
  • A central bookshelf for all loans and holds
  • Customizable notifications for ready holds, new magazine issues, and more
  • Compatibility with Apple CarPlay, Android Auto, and Sonos speakers
  • Easy access to OverDrive support staff

Learn more here.

Note: Our digital collection will continue to be available at https://sails.overdrive.com on desktop and mobile devices. You can also access Libby via a browser at https://libbyapp.com/library/sails.

For instructions on how to download or stream your digital loan, including how to send to a Kindle reader, visit Libby App Help.

The recommend to library feature in the OverDrive app is not available yet in Libby. It is something they are working towards. However, you can still recommend titles to the library in the OverDrive website via a browser.

Your reading history will not transfer from your OverDrive app account to Libby. If you are concerned about losing your reading history please visit OverDrive Reading History and decide which option is best for your needs.

SAILS Mobile – library to go

Overdrive – SAILS Digital Library

Libby is the recommended app for our Overdrive titles.

Overdrive


Enterprise Catalog

The SAILS online catalog, Enterprise, is a mobile-friendly site.


Top Features
  • Search the SAILS’ catalog: Search for items by title, author, subject, or general keyword and place holds on interesting items.
  • Manage your account: Keep track of your account – view your checked-out items, holds, fines, and account information.
  • Pay fines online with a credit card.
  • Search by barcode: Use your device’s camera to scan the barcode on a book, CD, DVD, or other item at a friend’s house or bookstore and search for available copies in the SAILS’ Network.
  • You can link accounts to manage your family’s checkouts and holds, all in the same place.


NoveList_Plus_Flyer_ILoveBooks_Romantic Do you know as a patron of a SAILS member library, you have access to the terrific reader's advisory tool, Novelist? Since we have NovelistPlus, content spans all ages! The subscription started on July 1st and in the Enterprise catalog, you can go to the item details page and view the added content from Novelist. You can also go direct to Novelist. We currently have a page on the SAILS website you can log in after selecting your library. Here is the page: https://wp.me/P6JtVr-2iQ. There is also a powerpoint tutorial showing available features.

Novelist – find your next great read!

novelist_plus_flyer_ilovebooks_romantic

select your library to go to novelist:

FY ’16 Annual Report

The SAILS network is now 21 years old. I spoke to our attorney on Monday and we were laughing about all the paperwork she has in her file from the merger of SAILS and ABLE – it goes back to 1994! But I think that despite all the misgivings the creation of SAILS has proven to be the best decision the directors made.

FY16 has been a very active year for us. I have a PowerPoint that highlights a few statistics about usage and staff activities but I would like to talk about a few things that don’t appear on the PowerPoint.

There were a lot of firsts this year – it was the first time we sponsored a library showcase and it was so successful it will be repeated in March 2017. The SirsiDynix staff members who attended the Showcase were so impressed the program was highlighted during their opening address of the Users Group Meeting in Indianapolis.

The network made a change in staffing – one that I think is benefiting everyone. We merged 1.5 positions into one “jack (or Jacqueline) of all trades” – Lisa Hart as the Support Specialist. Her willingness to take on a huge variety of tasks not the least of which was making today’s refreshments has freed up other staff members’ time to focus on member library support. We love having her as a part of the SAILS team.

In accordance with the strategic plan which began on July 1 2015 we concentrated our efforts on providing opportunities for seminars about new technologies and purchasing equipment that libraries can borrow. This year the network loaned tablets and blue tooth scanners to libraries testing Mobile Circ, laptops and scanners to libraries doing an inventory, a people counter, and an Overdrive Media Station. In addition to scheduling a number of training sessions at SAILS and via webinars, SAILS staff went on site to do hands-on training – for example Laurie conducted 2 part circulation training for staff in Mattapoisett. We expanded our digital collection and Kristin worked very hard with a number of libraries to post collections of significant documents and images on our Digital History site.

FY17 promises to be another year of expansion for network services. We are purchasing a hotspot from T-Mobile that can be loaned to libraries who want to go beyond the walls for community events. If there is enough demand we will purchase a second unit. We have scheduled trainers from Novelist and Gale to do onsite training in September to help staff members make the most of the resources available to them. In November we will be sponsoring a one day seminar/workshop on dealing with the “virtual patron.” In response to requests from staff and directors we have new workshops available this year – streamlining technical services using the features of Workflows, searching, a reports roundtable, and the ins and outs of using Google apps. In addition we are hosting a workshop sponsored by MLS on RDA.

SAILS is a multi-type cooperative – it has public libraries of all sizes, academic libraries and K-12 media centers. It is our mission to provide the best possible service and the broadest level of service to all our members. Not everything we offer meets everyone’s needs but our goal is that we have a positive impact on every member, making Southeastern Massachusetts the model for library services and cooperation in the state and beyond.

Museum Passes at Libraries

As a SAILS library card holder you can use any of the passes from any library unless indicated otherwise. You must pick up and return your pass to the same library. Make sure you have your library card with you when picking up passes from other libraries.
  • Passes marked in red are for residents only
  • Pass policies are determined by local library
  • “X” indicates that the library has the pass - please contact the library to reserve
  • “O” indicates that you may reserve the pass online; - please click on the “o” to reserve

Overdrive Help Form

Please use this form for reporting questions and problems regarding our downloadable book service.

Having trouble logging in? 1st try entering your password in all CAPS or reset your password using the password reset request.

Overdrive has online help to guide you through finding answers to common problems.

If you received a message that your card has expired, please contact your library.

**Note - these requests are usually handled during normal business hours (M-F, 8-4).

Please go to our PIN Reset Form and a recovery link will be emailed to the email address in your library account.

Thank you!

Contact Us

**Note - these requests are usually handled during normal business hours (M-F, 8 AM - 4:30 PM), so if you require immediate help, you may wish to call your library.

Thank you for your suggestion.

To help us identify the title you wish to see added, please provide us with as much information as you know.

Your Information

We will let you know if the item will be purchased. At that time we will place a hold on the item for you.

Account Update Form

Please use this form to let us know how you would like to be contacted for overdue notices and available holds.
If you forget your password / PIN to log into Enterprise, there's a "forgot my PIN/Password" option, but you must have an email address in your record. You can use this form to request your email be added.

Options:

Telephone call (Automated voice notification) - A recorded voice will leave a message. The message will indicate where the item is being held and how many items are being held but will not give the title of the reserved item or the name of the person for whom it's being held.

Text Message (SMS) - Messages are sent when reserved items are available for pickup and after they are overdue.

Email- Messages are sent when reserved items are available for pickup, before items are due to be returned and after they are overdue. If you choose this method, please be sure that you check your e-mail regularly. You must also configure any spam blocking program to accept messages from sirsi@salp.sailsinc.org. If you are already receiving email notices, the only change will the addition of overdue notices instead of getting the paper notices in the mail.

First
Last
* (For text messages, phone service provider may charge fees)
You may also use this space to alert your library that your mailing address has changed.