Handling damaged items can be a complicated task. Here is the policy and procedure for processing damaged items.

Here are a few videos that show step-by-step instructions on how to deal with damaged items, depending on the amount of damage and where you are in the process.

» Processing items with minor damage
» Processing items that can no longer circulate
» Billing for Damaged Items
» Paying for Billed Items - what to do when accepting payment for an item owned by another library