SAILS determines whether a patron should be assigned a DECERTIFIED patron profile based on zip code. Unfortunately there is a section of Bourne that has the same zip code as Wareham and those patrons may have had their records modified. If you have a patron in this situation change the patron profile back to what is should be (Adult, Juv, etc.) and update the patron's USERCAT4 to CERT. Our reports will then know that while the patron's zip code is a Wareham code the person actually resides in a certified community
Starting 3/20 you began receiving a daily report of holds that cannot be filled because the last copy has been set to missing, discard or lost. These reports are cumulative and holds will continue to appear on the report until you do something with them.
How you wish to proceed will be up to each library. At a bare minimum the holds need to be cancelled. We suggest that you see if there is another edition that can be used to fill the hold - we do find that sometimes patrons are not aware that there is another version on which there are more available copies. You may choose to wait to cancel holds on items set to lost in case the item is returned. And you do have the option of passing this on to the person in your library who handles ILL and Virtual Catalog so that a copy from another network can be requested to satisfy the person's request.
Several asked that the report be emailed to a specific person and we have done so. All reports will appear in your finished report list as well.
The form that you have been using to notify libraries that your copy is not available to fill a hold has been removed from the website.
In your failed calls notice, you may see hold pickup notices where the pickup library is not your library. The reason for this is because the notices are grouped by the user's library (the library on the name of the report), but the pickup library is listed separately for each hold on the notice. This allows the user to only get one email notice but still be able to have items for pickup at multiple libraries. This is the same behavior as the phone notices. When a user receives a call, the system will identify itself as the library that the user belongs to and then tell them the pickup location of their holds (which may be different from their home library).
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ter: Boston Marathon Tragedy anniversar
Our Marathon is an online memorial and archive of crowd-sourced stories, photos, video, and social media related to the 2013 Boston Marathon bombings and its aftermath. They have collected more than 3,500 digital artifacts in the past six months but hope to collect many more. No story is too small for Our Marathon. They are currently working to reach communities across the Boston area to give people the opportunity to share their stories. y commemorat - The BostonBetter website is now a robust website where one can easily find information and inspiration as this anniversary fast approaches. ion
Remember to keep the patron's email in their record, even if they are switching to getting notified via SMS or VOICE. This way they'll be able to request their PIN, be contacted if holds are about to expire and know when they need to renew their library privileges.