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Blu-ray Holds

The following libraries are now allowing holds on their Blu-Ray titles: Attleboro, Dartmouth, Dighton, East Bridgewater, Fall River, New Bedford (all locations), Norton, Rehoboth, Seekonk Public, Westport. So if you see one of your patrons on hold for a blu-ray that you don't own it doesn't mean they won't get it - although it will probably be a long wait.

Credit Card Payment Limits

Patrons must pay fines totalling at least 50 cents in order to use the credit card option in Enterprise. If a patron tries to pay fines totalling less than 50 cents they will receive this message: "Sorry, our library requires a minimum payment of at least $1 in order to pay fees electronically. Please select additional fees that you want to pay until the payment amount meets this minimum, then try again. If you have no additional fees to select, then you may need to pay these fees at the library." NOTE - we charge a 50 cent processing fee. This means the minimum payment would be a 50 cent fine and 50 cent processing fee.

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2015 National Book Awards

New Book Alert Signup

Don't miss another good book. Signup for Bookletters alerts today! You choose the alerts that interest you. It's the easy way to decide what to read, watch or listen to next! For those who still get the old favorites notices, this will be a much better solution. *Subscribing to a list will not automatically place a hold for you. See all the mailing lists to choose from in Enterprise, our online catalog.  

Commonwealth Catalog routing slip issue

We learned of a ComCat item from one of our libraries delivered to the CLAMS office because the slip had CLAMS as well as the library name.
Please remember to omit the network's name on the delivery slip as this delays delivery.
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​Don't think of the ComCat processing as much different from the VirtCat processing. They all need the standard delivery slips as well as the "book strap"​ generated from the ComCat staff website.
I know we're starting to get more active with these requests - both lending and borrowing. Don't hesitate to ask us for answers if you have questions. Just email support@sailsinc.org and someone will be more than happy to help. It's also good to let us know if something isn't happening as you think it should. There are still some quirks we're working out and trying to find best practices at the network level to manage some of the differences between the VirtCat and Comcat systems.

Problem Item Form

Thanks to Melissa Campbell for suggesting the use of this form for items being returned with a problem.   You may use this customizable form for when you check in an item and you need to alert the library where the item is headed that there is something wrong with it. Maybe it has a part missing or damaged and the receiving library will know right away.  It is in Word Format so you save the form with the name of your library in the space that has From **your**  Library. It is possible to use the check-in notes to achieve the same thing but that does require that the library staff member discharging the to item to read the note and sometimes you may not want to discharge the item until the problem has been solved. The form is posted here http://www.sailsinc.org/circulation-desktop/circulation-forms/

ComCat Transit Notice

When you check something that you've borrowed from ComCat into Workflows, (discharge), it will probably be put in transit to Ursa. This is a clue that it needs to be returned to ComCat. There should also be a book strap attached, but URSA is the library to look out for. The process in Workflows is very similar to the VirtCat.