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SAILS COVID-19 UPDATE

As the COVID-19 situation continues to evolve, the libraries in the SAILS network want to let you know the measures we are taking to provide service to our patrons and students during this period. Our libraries are committed to delivering essential services while also protecting the health and safety of staff and all of our users.

The below information has been updated as of 4/3/2020.

Library closings

All SAILS libraries are now closed. We will post a spreadsheet of open libraries once they begin opening again.

Your library checkouts

SAILS libraries want to give you plenty of time to return material after they re-open. For public library patrons, due dates have been extended to June 4, 2020. This due date has been applied to all materials originally due March 1 or later. Many libraries have applied this extended date to checkouts due before March 1. Log into your account in the SAILS catalog to see which of your checkouts have been extended. More info on logging into your account

All school library checkouts have been extended to May 11, a week after schools are scheduled to open in the Commonwealth. Students and faculty at SAILS academic libraries should contact their libraries with questions about extended due dates.

Due dates may be extended again if needed.

Your holds

Patrons and students will be able to continue placing holds on material during this period, however, the statewide service that delivers materials from one library to another has been suspended. Your holds will not be filled until libraries re-open and delivery service is restored. Please understand that there will be a delay in filling these holds at that time.

If your hold arrived at your library before it closed, and you did not have a chance to pick it up, we have extended the pickup date to May 15. This new date will give you a few days to pick up your hold when your library reopens. This date may be extended again if needed.

Online materials

All of our libraries provide access to online materials. E-books, audiobooks, and e-magazines are available through the SAILS Overdrive collection. We recommend using the Libby app to access these resources. 

Your library may also have online collections available. Be sure to visit their web sites to see what else may be available to use while you’re at home.

For people who do not yet have a library card, you can easily sign up for one by filling out the form at https://www.sailsinc.org/my-account/get-a-library-card/. During the COVID-19 epidemic, this card will be good for two months before you need to visit a library to upgrade it to a permanent card.

If your SAILS card was set to expire in March or April, you can continue using your card through July 1 so that you can access these online resources. If you are still unable to access resources due to an expired card, please contact your library to see if it can be extended.

Contact your library if you have further questions.

COVID-19 Closings

Dear patrons, As you know, most public spaces are needing to close their doors to protect the most at risk in our communities. People working in our libraries want to be able to help and give and the best way to do that in this case, is to stop for a bit. We have several libraries closed for the coming days. Here is a list and it will continue to be updated as needed.in this case, https://docs.google.com/spreadsheets/d/18e0DczuQP4-lN8nvJER-mdvWyJN5zLnPiC4V44d3goI/edit?usp=sharing

However, on a happier note, we do have tons of titles you can get online with your library card! You can get to the digital titles from Enterprise, our online catalog. Log in with you barcode and see what your library has to offer. It's a lot! Pick your library at the top of this page and download right from the catalog.

Managing available holds with “deliver later”

When a hold becomes available for you, you'll receive an email and a notification in your library's OverDrive collection. You have three days to borrow the hold or have it delivered later if you're not ready to read it.

Delivering a hold later means you stay at the front of the wait list, but pass the current copy to the next person in line.

Find details at: https://help.overdrive.com/en-us/2265.htm

eBooks in Enterprise!

new buttons

ERC - Electronic Resources Central, has been added to Enterprise! This is a new service that makes Overdrive and *Hoopla titles available in the Enterprise catalog, giving you the option to "Download", "Preview", and "Place Hold".

You will need to log in with your library card number. If you log in with your ALT ID, the login information can't be passed on to Overdrive or *Hoopla. This means, if you try to download, place a hold or preview a title, you'll get an error saying "There was an error accessing your title. Please contact your library for assistance."  If that happens, log out and back in with the 14 digit number on your library card.

*Hoopla is available by individual library subscription.

In "My Account", look out for a new Digital Checkouts area. Here you can download or view your digital checkouts, cancel holds, return digital checkouts, and suspend Overdrive holds.

More updates to look for:

  • When you're on a mobile device, you'll see a much more attractive mobile-friendly version of the catalog.
  • When you go to the item detail's page, a pop-up (modal) window will display the detailed title information and not go to a separate web page. Most of the same information will appear, including Novelist content.
  • A "Print Books" search limit will show in the 1st drop-down list on the search bar.
  • A "Kids' Search +" search limit will show, which will search only titles with a juvenile subject heading - print and digital 
  • A "series" facet will be added
  • Facets will appear collapsed as the default, making for a less cluttered look.
  • Google preview will be enabled for all available titles - physical and digital
  • You will be able to update your SMS (text notification) information

Would you like to download the app?

When you visit Enterprise on a mobile device, you now have the option to directly download the mobile app from the app store that matches your device (either google play or the app store). This is what it looks like.

Learn more about the mobile app here.

SAILS Mobile App

We are very excited to announce the availability of the SAILS Mobile app in the Google Play and Apple stores!

*Apple users, you may want to uninstall and reinstall to make sure you have the latest version.
Top Features
  • Search the SAILS' catalog: Search for items by title, author, subject, or general keyword and place holds on interesting items.
  • Manage your account: Keep track of your account - view your checked-out items, holds, fines, and account information. You can even pay fines by credit card.
  • Search by barcode: Use your device’s camera to scan the barcode on a book, CD, DVD, or other item at a friend’s house or bookstore and search for available copies in the SAILS' Network.
  • You can link accounts to manage your family's checkouts and holds, all in the same place.

Anyone who had the old BookMyne+ app installed should see a direct update available for this mobile app.

digital magazines now available

Subject to Search

 

 

 

 

We added a new way to find items at SAILS libraries. You can now click on the icon at the top of the Enterprise catalog (pictured above) and search by subject keywords. This will give an alphabetical list of subject headings and show how many titles in the system match your search. Give it a try!

Automatic Renewals


The following libraries in the network began an autorenewal process today:
Attleboro, Acushnet, Berkley, Bridgewater, Carver, Dartmouth (both locations), Dighton, Easton, East Bridgewater, East Freetown (both locations), Fairhaven, Fall River (both locations), Foxboro (Boyden), Halifax, Hanson, Lakeville, Mansfield, Mattapoisett, Middleborough, New Bedford (all sites), North Attleboro, Norfolk, Norton, Pembroke, Plympton, Rehoboth, Rochester, Seekonk, Somerset, Swansea, Taunton, Westport, and Wrentham.

Update: Marion and Wareham also now autorenew materials.

If you checked an item out at one of these libraries, any item that is eligible for renewal will be renewed 3 days before the due date and email/text notices will be sent alerting of that. If you normally receive Voice notification, you will not receive a call but your items should be renewed as well. You will then receive a reminder notice for any item due in 3 days that could not be renewed.

If your checkout library is not participating in the project, you will still receive reminder notices.