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Scheduled Maintenance Notification & Upcoming Enterprise Updates

Monday​, February 26th, we're going to get the Symphony software upgraded to the newest version. This will happen during the early morning hours (about 1 am - 5 am) so there should be little downtime. 
Then, on March 1st, we're going to make a bigger update to Enterprise.  
There will be a couple of new features but the biggest change will be in how it looks. Later versions will be using a responsive design. This means the web pages will automatically adjust to a better view when they’re accessed from a mobile device. We try to do that now with very limited success, but this will be much prettier and user friendly.

To make it easier to move toward that upcoming feature, we’re putting the theme that is required for the mobile view in place on March 1st. Here is what the homepage will look like:

Other changes include two new options in the drop-down search index box. If you go to do a search, in the 2nd drop-down you'll find a new option - "keyword in subject heading". Here you can more easily search for subjects, such as cats. You'll see a list of subjects with a number after. The number is the number of titles in the system that match the search. It is very similar to using the facets after doing an initial search. It is not limited to nonfiction, but anything with fiction can be disregarded. It’s the answer to the much requested “browse” search.

We will also put in an author search that works the same way.

The results list page will be updated to show your library’s holdings in bold, if they own a copy, and collapsing other copies, with an option to show other copies. If they don’t own a copy, the list will display the other copies with the option to hide the copies. It will hopefully create an easier to read results page.

Other changes will be in the "My Account" area of the site. When you log in, you'll see a summary of your account information. If this is not up to date, please get in touch with your library so they can update your account. You will also be able to change your PIN. This feature is located under the account summary. We had turned this off because people were presented with "change your PIN" when they first would log in and assume this was a demand and not just an option. People were changing pins and forgetting often, and it was causing much confusion. Hopefully having it further down will help and still offer something most sites allow and encourage.

If you have trouble seeing this new view or get an error, try to "refresh" the web page by pressing the F5 key on the keyboard. On a mobile device, there is usually a "refresh page", "reload page", or you'll see this icon:

2018 Legislative Breakfast

Fun Happenings! - View great photos of events at our member libraries!

Voice Messages

On November 29th, we went live with our upgraded voice notification system. You will notice a change in the sound quality of the messages, since this is using a newer technology. If you don't receive notices using the voice system and would like to, please contact your library so they can update your record. We had thought we could send out hold pickup reminders and hold cancellation notices using the voice system, but they will continue to be send using email. Our other options for notification; email and text, have not changed.
The phone numbers we use to make these calls are the same;
5089460298
5089466980
5089466981
5089466982
5089466983
5089466984
These are the scripts for the various messages. We kept them as close to what is currently being used as possible.
Hold pickup notice:
Hello, this is a message from your library, to advise of held items for [Patron Name]. We are calling to let you know that according to our records, an item you requested is ready to pick up from [Library Name]. Please pick up this item as soon as possible. For more information, please call your library. Thank you. Goodbye.
 
Item due reminder notice:
Hello, this is a message from your library for [Patron Name]. We are calling to let you know that according to our records, you have an item that is due back on [Date - Friday 17th of November]. For more information, please call your library. Thank you. Goodbye.
 
First overdue notice:
Hello, this is a message from your library, regarding material overdue for [Patron Name]. We are calling to remind you that according to our records, there is an overdue item that needs to be returned as soon as possible to any one of our libraries. Please return this item promptly. For more information, please call your library. Thank you. Goodbye.
 
2nd overdue notice:
Hello, this is a message from your library, regarding material overdue for [Patron Name]. We are calling to remind you that according to our records, there is an item that is very overdue and needs to be returned as soon as possible to any one of our libraries. Please return this item promptly. For more information, please call your library. Thank you. Goodbye.
 
3rd overdue notice:
Hello, this is a message from your library, regarding material overdue for [Patron Name]. We are calling to remind you that according to our records, there is an item that is extremely overdue and needs to be returned. You will be billed for this if it is not returned as soon as possible to any one of our libraries. Please return this item promptly. For more information, please call your library. Thank you. Goodbye.

NoveList_Plus_Flyer_ILoveBooks_Romantic Do you know as a patron of a SAILS member library, you have access to the terrific reader's advisory tool, Novelist? Since we have NovelistPlus, content spans all ages! The subscription started on July 1st and in the Enterprise catalog, you can go to the item details page and view the added content from Novelist. You can also go direct to Novelist. We currently have a page on the SAILS website you can log in after selecting your library. Here is the page: http://wp.me/P6JtVr-2iQ. There is also a powerpoint tutorial showing available features.

New Book Alert Signup

Don't miss another good book. Signup for Bookletters alerts today! You choose the alerts that interest you. It's the easy way to decide what to read, watch or listen to next! For those who still get the old favorites notices, this will be a much better solution. *Subscribing to a list will not automatically place a hold for you. See all the mailing lists to choose from in Enterprise, our online catalog.  

Fall River Public Library Art Competition

The winning artwork in the 2016 Fall River Public Library Art Competition has been chosen! "A Fall River Sunset," a digital photograph printed on metal, submitted by Frank C. Grace, received the top honor. We thank all the artists who shared their work in this very tough competition. A Fall River Sunset