User Services

Enterprise

» Help files can be found within Enterprise in the upper right corner.
» Also, visit the FAQ page in Enterprise for workarounds, known issues, browser compatibility, and training videos
» Patron brochures
» Logins - for each library's Enterprise instance

Envisionware

» System preferences (pc res) - from the 3.4 manual
» Contact SAILS if you need the login to the Envisionware support site.

Workflows

» Searching in Workflows - Tips and tricks for using Item Search & Display Wizard to better find just what you're looking for to research items and place holds.

» Searching Handout - A quick reference guide for using Item Search & Display as a reference tool.

» Requests - You are no longer able to process patron requests through Workflows. Patrons can email you via a form on Enterprise as a replacement.

Overdrive

» Common solutions - Patrons often have the same issues when they upgrade or begin using Overdrive. Here are serveral solutions to fix these.

» Overdrive Training Center - Planning a training class for users of your OverDrive service? Download OverDrive’s presentation template to get started. Also review training produced for staff. (Overdrive produced)

» Compatible eBook reader chart - A complete list of library eBook-compatible devices. This file can be printed and distributed, and is particularly helpful to customers who are in the market for a new device. (Overdrive produced)

» patron handouts

TumbleBooks

Add a link to Tumblebooks on your website.

  1. Find your library on this list
  2. Right click on your library and left click on "copy link address"
  3. paste the URL on your website so your patrons can automatically log into Tumblebooks.

Log into your library's tumblebooks account and click on "TumbleAdmin" at the bottom of the page. See your stats here and go to "downloads" to get graphics.