Voice Messages

On November 29th, we went live with our upgraded voice notification system. You will notice a change in the sound quality of the messages, since this is using a newer technology. If you don't receive notices using the voice system and would like to, please contact your library so they can update your record. We had thought we could send out hold pickup reminders and hold cancellation notices using the voice system, but they will continue to be send using email. Our other options for notification; email and text, have not changed.
The phone numbers we use to make these calls are the same;
5089460298
5089466980
5089466981
5089466982
5089466983
5089466984
These are the scripts for the various messages. We kept them as close to what is currently being used as possible.
Hold pickup notice:
Hello, this is a message from your library, to advise of held items for [Patron Name]. We are calling to let you know that according to our records, an item you requested is ready to pick up from [Library Name]. Please pick up this item as soon as possible. For more information, please call your library. Thank you. Goodbye.
 
Item due reminder notice:
Hello, this is a message from your library for [Patron Name]. We are calling to let you know that according to our records, you have an item that is due back on [Date - Friday 17th of November]. For more information, please call your library. Thank you. Goodbye.
 
First overdue notice:
Hello, this is a message from your library, regarding material overdue for [Patron Name]. We are calling to remind you that according to our records, there is an overdue item that needs to be returned as soon as possible to any one of our libraries. Please return this item promptly. For more information, please call your library. Thank you. Goodbye.
 
2nd overdue notice:
Hello, this is a message from your library, regarding material overdue for [Patron Name]. We are calling to remind you that according to our records, there is an item that is very overdue and needs to be returned as soon as possible to any one of our libraries. Please return this item promptly. For more information, please call your library. Thank you. Goodbye.
 
3rd overdue notice:
Hello, this is a message from your library, regarding material overdue for [Patron Name]. We are calling to remind you that according to our records, there is an item that is extremely overdue and needs to be returned. You will be billed for this if it is not returned as soon as possible to any one of our libraries. Please return this item promptly. For more information, please call your library. Thank you. Goodbye.

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